TERMS & CONDITIONS

GENERAL

This web site is owned and operated by

SOUL KITE PTY LTD ABN 72 612 667 900

Phone: +61 (0) 413 275 058
 - E-mail: info@soulkiteaustralia.com

All kiteboarding lessons and equipment is owned and provided by SoulKite PTY LTD. All students are to be fully aware that all kiteboarding lessons are weather dependent. The decision to cancel a lesson due to safety or extreme weather concerns rests solely with the instructor. In the event of SoulKite Australia cancelling the lesson an alternative lesson will be rescheduled at no cost to the student.

PAYMENT

Full payment must be received before the commencement of each lesson. Should payment not be received, SoulKite Australia reserves the right to treat the bookings as cancelled.


All Lessons/hires to be completed during our season (October 15th - March 31st): Please see our opening hours here. If not completed please contact us for an extension to the following season. One year expiry. We cannot do refunds on uncompleted lessons/hires.

CANCELLATIONS

Customers are to notify SoulKite Australia via phone or email greater than 7 days prior to their lesson if they wish to cancel or rebook their lesson without incurring a cancellation fee.
Greater than 4 days prior to the lesson date: 20% per participant fee to change the lesson date and time.

Within 2 days of the lesson date, No shows and Late arrivals: Participants forfeit their lesson and are not entitled to a refund.

In the event of a lesson being cancelled by SoulKite Australia the customer may rebook at a later date or have their payment extended for a year from the booking date (refunds are not possible). In the event of a course being abandoned you will be offered an alternative activity or the remaining time on a future course.

MISSED BOOKINGS

In the event of a booked course being missed the voucher or payment for that course becomes null or void. No refunds or cancellation procedures may apply.

GIFT AND LESSON VOUCHERS

Gift and lesson vouchers are valid twelve months from the date of purchase. Vouchers are transferable between all courses and can be given to a third party; refunds are not possible under any circumstances. It is the responsibility of the recipient to book and complete the course within the twelve-month voucher period.

Lost lesson and gift vouchers may be redeemed if proof of purchase can be shown. SoulKite Australia reserves the right to refuse a replacement.

All Lessons/hires Vouchers to be completed during our season (October 15th - March 31st): Please see our opening hours here. If not completed please contact us for an extension to the following season. One-year expiry.

HIRE OF KITESURFING EQUIPMENT

You must be an experienced kite surfer and know how to carry out a self-rescue and can ride upwind. Please note we only have a certain amount of equipment for hire and if you are not at an independent level and cannot be left alone you will forfeit your hire as we could have hired out our limited equipment to someone else. The hirer is responsible for returning the equipment back to the beach on time. In the event that the equipment is returned late an extra charge will be incurred. If you are late for your booked equipment hire we cannot extend your time so please ensure you are on time.